Today, call centers are far different from those that were around as recently as five to seven years ago. Contact volume keeps growing, customers are becoming more demanding and impatient, while technologies continue to expand, allowing companies to […]
To retain employees, you should engage them and create a working environment that lets employees perform at their best. A thoughtfully-designed L&D strategy can help you with that. However, to build a learning strategy that will encompass the […]
At the workplace, people struggle with multiple distractions and tend to lose focus. Issues with attention inevitably affect their workflow and effectiveness. Work interruption, states Edward G. Brown, an efficiency and workflow consultant, can cost around six hours […]
Continuous, personalized employee training is a large part of effective in-house talent development. However, it’s not the endpoint. Sometimes even high-skilled employees equipped with the latest technologies encounter difficulties and fail in completing tasks. Yes, poor performance happens […]
For years, there has been a lot of talk about how employee engagement drives discretionary effort and makes employees go the extra mile in the workplace. But what if this statement is a bit misleading? What if engagement […]
First, we’d like to say this: every employee deserves to be a part of your learning and development strategy. The “identifying talent” process is often followed by the above-mentioned issues of manager’s perception. Being guided by “intuition”, a […]
Frontline employees are the core of your customer service. They represent your product, services, and brand to the customers and ultimately influence customers’ satisfaction. Positive personal experiences drive most customers to make a purchase, tell their friends about […]
ManpowerGroup data shows that 45% of employers have difficulty in filling positions today. Such a shortage is higher than that during the Great Recession. In this article, we’ll explain how companies survived then and how you can solve […]
Why do some companies succeed while others fail? Why is it so difficult to perform at a high level? And what is the best way to improve performance? The key to a company’s success is to keep the […]
Better performance is always the intended outcome of learning. Alternatively, there can be no learning without actions. We perform some actions, thus we learn. When it comes to employee performance, we talk about actions that drive business results […]
