Rallyware Blog

Today, call centers are far different from those that were around as recently as five to seven years ago. Contact volume keeps growing, customers are becoming more demanding and impatient, while technologies continue to expand, allowing companies to improve their outreach. Still, the prevailing majority of call centers experience the urgent need to decrease turnover […]

For the last several years, the nature of work has been drastically changing to the point when ongoing transformation has become the new norm. However, this is just a consecutive response to the fluid world we live in. The thing is that in the future, changes will be even more disruptive and faster-paced, so companies […]

Even though we see the rise of the #MeToo movement and can witness the way recent harassment issues are shaping the global conversation against workplace bullying, abuse, discrimination, and other forms of misconduct, there’s still a lot to be done. Particularly, many companies haven’t yet provided effective workplace harassment training, preventing their employees from fully […]

A new kind of human-machine partnership as a result of the digital transformation will significantly shake up businesses in the next ten years. Dell Technologies in partnership with the Institute for the Future (IFTF), presented a research “The Next Era of Human-Machine Partnerships” about how emerging technologies will impact society and work in 2030. It […]

“To prosper over time, every company must not only deliver financial performance but also show how it makes a positive contribution to society. Companies must benefit all of their stakeholders, including shareholders, employees, customers, and the communities in which they operate,” writes Larry Fink, CEO at BlackRock, talking about how corporate sustainability can contribute to […]

With low unemployment levels and a tight labor market, a lot of companies feel the pressure to find the right talent to get work done. In the world of constant technological disruptions, the shrinking half-life of skills, emerging and fluid job roles, and the upcoming 2030 workforce crisis, there’s a need for innovative thinking at […]

“The art of communication is the language of leadership.” James Humes No matter how you slice it, Humes’ quote perfectly describes a crucial attribute of any successful leader. The definition of leadership itself presupposes an individual’s ability to effectively communicate with different groups of people, including employees, customers, investors, and stakeholders among others. Moreover, leaders […]

People are creatures of emotion, as Dale Carnegie says. It means that our perception of the world is infused by our emotional experiences. Since emotions are one of the core aspects of the way we live, think, and act, they influence the way we learn, process, and retain information. When it comes to corporate training, […]

We’ve all heard the old joke about two CEOs debating whether they should train their employees and be afraid that they will leave to work at some other company or leave things as they are and “enjoy” the retention of poorly-skilled people. Today, all executives know that those who ask themselves “to train or not […]

To retain employees, you should engage them and create a working environment that lets employees perform at their best. A thoughtfully-designed L&D strategy can help you with that. However, to build a learning strategy that will encompass the specifics of how employees learn and to construct a learning environment that will encourage them to learn […]