Today, call centers are far different from those that were around as recently as five to seven years ago. Contact volume keeps growing, customers are becoming more demanding and impatient, while technologies continue to expand, allowing companies to improve their outreach. Still, the prevailing majority of call centers experience the urgent need to decrease turnover […]

Even though we see the rise of the #MeToo movement and can witness the way recent harassment issues are shaping the global conversation against workplace bullying, abuse, discrimination, and other forms of misconduct, there’s still a lot to be done. Particularly, many companies haven’t yet provided effective workplace harassment training, preventing their employees from fully […]

A new kind of human-machine partnership as a result of the digital transformation will significantly shake up businesses in the next ten years. Dell Technologies in partnership with the Institute for the Future (IFTF), presented a research “The Next Era of Human-Machine Partnerships” about how emerging technologies will impact society and work in 2030. It […]

People are creatures of emotion, as Dale Carnegie says. It means that our perception of the world is infused by our emotional experiences. Since emotions are one of the core aspects of the way we live, think, and act, they influence the way we learn, process, and retain information. When it comes to corporate training, […]

We’ve all heard the old joke about two CEOs debating whether they should train their employees and be afraid that they will leave to work at some other company or leave things as they are and “enjoy” the retention of poorly-skilled people. Today, all executives know that those who ask themselves “to train or not […]

“Candidates have so many options today. If a company requires a degree, two rounds of interviews and a test for hard-skills, candidates can go down the street to another employer who will make them an offer that day,” points out Amy Glaser, senior vice president of Adecco Group. This statement perfectly describes the current state […]

After getting the final approval from executives to implement a new learning and development program in your company, you’re more than excited to share useful content with employees to upgrade their knowledge and skills and drive business growth. You set your expectations high, hoping that this training initiative will improve ROI, decrease the forgetting curve, […]

The adoption of learning and development practices is often anything but simple for companies with multiple departments. To make training efficient, organizations have to turn their training platform into a scalable, collaborative network that provides individualized learning tied to every employee’s performance. Moreover, in big companies, training platforms also ensure the smooth and quick adoption of […]

Why do some companies succeed while others fail? Why is it so difficult to perform at a high level? And what is the best way to improve performance? The key to a company’s success is to keep the level of employees’ performance and engagement high. But such high-performance culture in the workplace demands a lot […]

As the main competitive advantage of any business is its people, investment in their ongoing learning and development seems to be the best solution for those who want to succeed. At Fortive, Kaizen, the process of continuous improvement, lies at the heart of everything its employees do—from the factory floor to the boardroom. We spoke […]