Today, call centers are far different from those that were around as recently as five to seven years ago. Contact volume keeps growing, customers are becoming more demanding and impatient, while technologies continue to expand, allowing companies to […]

“Candidates have so many options today. If a company requires a degree, two rounds of interviews and a test for hard-skills, candidates can go down the street to another employer who will make them an offer that day,” […]

Why do some companies succeed while others fail? Why is it so difficult to perform at a high level? And what is the best way to improve performance? The key to a company’s success is to keep the […]

According to the Pew Research Center, in 2015, millennials became the largest share of the American workforce. Of course, most HR professionals saw this coming. Much has been written in recent years about the rise of millennial workers […]

  A study published earlier this year indicates a surprising two percent decline in global employee engagement levels after four years of 2-3 percent annual growth. The study found that globally, only 24% of employees are highly engaged […]

Validated learning is changing the landscape of learning solutions, and for HR management offers a more powerful way than ever to increase employees’ skills, enhance their performance, and improve retention. Validated learning is an iterative process with the […]

Every manager and HR professional is well aware that hiring and retaining the best possible talent is a key driver for business success. This is because a confident and highly motivated staff doesn’t just ensure a more pleasant […]