Today, call centers are far different from those that were around as recently as five to seven years ago. Contact volume keeps growing, customers are becoming more demanding and impatient, while technologies continue to expand, allowing companies to improve their outreach. Still, the prevailing majority of call centers experience the urgent need to decrease turnover […]

“Candidates have so many options today. If a company requires a degree, two rounds of interviews and a test for hard-skills, candidates can go down the street to another employer who will make them an offer that day,” points out Amy Glaser, senior vice president of Adecco Group. This statement perfectly describes the current state […]

Why do some companies succeed while others fail? Why is it so difficult to perform at a high level? And what is the best way to improve performance? The key to a company’s success is to keep the level of employees’ performance and engagement high. But such high-performance culture in the workplace demands a lot […]

According to the Pew Research Center, in 2015, millennials became the largest share of the American workforce. Of course, most HR professionals saw this coming. Much has been written in recent years about the rise of millennial workers and their importance in filling the gap left by retiring baby boomers with recruitment and retention topping […]

  A study published earlier this year indicates a surprising two percent decline in global employee engagement levels after four years of 2-3 percent annual growth. The study found that globally, only 24% of employees are highly engaged and 39% are moderately engaged. And, a closer look at the results suggests that the conventional wisdom […]

Validated learning is changing the landscape of learning solutions, and for HR management offers a more powerful way than ever to increase employees’ skills, enhance their performance, and improve retention. Validated learning is an iterative process with the goal of continuous improvement. In validated learning, one learns by trying out an idea and then measuring […]

Every manager and HR professional is well aware that hiring and retaining the best possible talent is a key driver for business success. This is because a confident and highly motivated staff doesn’t just ensure a more pleasant working environment, it also increases long-term stability, contributes to a quicker achievement of company’s goals, and thus improves […]