How to Personalize Remote Employee Training

As an increasing number of companies intend to expand their distributed work model beyond the pandemic, implementing an effective remote employee training system has become more critical than ever before. 

According to Statista, 44 percent of US employees worked from home five days or more during the pandemic, up from 17 percent before the pandemic. Furthermore, many companies have stated they will allow their employees to work from home part of the time. 

Global Workplace Analytics estimates that between 25-30 percent will work from home multiple days per week by the end of the year.  

As companies and employees adjust to this style of working, the figure will likely increase. The increased acceptance of a distributed workforce will also likely lead to companies changing their hiring policies because they will no longer be constrained by geography when looking to hire talent.

This raises the question of what enterprises should do about remote employee training. The traditional practice for new hires was that an experienced employee would show them the ropes. Sometimes classroom-style training in the office would also be provided. 

However, now many employees won’t ever see the company’s offices. Does that mean they have to suffer for the privilege of being a remote worker by not receiving proper onboarding and training?

Absolutely not. Thanks to learning and enablement platforms like Rallyware, the quality of distributed workforce training exceeds that of more traditional approaches. Here’s why:

Personalized Learning Changes the Face of Remote Employee Training

It seems that companies have become more aware of the importance of training to their organization. 

According to LinkedIn Learning’s Workplace Learning Report 2021, 64 percent of learning and development (L&D) professionals feel that L&D has become a must-have rather than a nice-to-have in 2021. 

Furthermore, 66 percent of the respondents agreed that their L&D initiatives are focused on rebuilding and reshaping the organization this year.

However, how that training is delivered is just as important as the fact that it is offered. Many enterprises still use a one-size-fits-all approach to learning and development, which has been proven to be less effective than taking a more personalized approach.

While enterprises strive to maximize workplace diversity, many overlook the fact that people are just as diverse in their learning and development needs and preferences. 

This is where adopting a personalized learning approach enabled by a platform like Rallyware comes in. 

The Rallyware learning and enablement platform’s goal is to ensure that the right learning is delivered to the right person at the right time. This approach ensures that employees are more likely to retain information and increases the likelihood of behavior change. 

Changing habits is not easy, as the slew of research into identifying factors that help achieve successful behavior change can attest. Knowing one must change and having the information required to change isn’t enough. One must take action.

A simplified model suggests that the key to behavior modification lies in the remind, repeat, and reward process. 

Remind refers to reminding oneself of the new habit one wants to instill and the reason. Then the behavior must be repeated and every success rewarded to cement the new habit. 

The Rallyware learning and enablement platform does all this and more, increasing the likelihood of achieving long-term behavior change.   

To this end, the system considers multiple factors, including geolocation, previous experience, live performance data, learning preferences, and more.

Personal and Career Goals

The Rallyware platform “works” with the employee to discover their personal and career goals, as well as how far along they are in their journey towards achieving those goals. The system then delivers the relevant training to help them move forward. 

When a new hire joins the company, they will have one set of personal and career goals. As they grow with the company, their goals will change and grow too.

The Rallyware system delivers unique content tailored to the point they are in their journey, from a customized onboarding experience to upskilling, reskilling, and more.

Achieving one’s goals requires gaining the right knowledge at the right time. It also requires behavior change to ensure that the knowledge gained is executed upon.  

The Rallyware learning and enablement platform delivers the relevant training at the right time by “growing” along with the employee. It also encourages employees to take action and rewards them when they do so. In essence, the platform doesn’t just provide training; it also helps affect the behavior change necessary for long-term success.

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Geolocation is a critical factor when it comes to ensuring a valuable and effective learning experience, especially for global enterprises.

Geolocating an employee ensures that they receive training in a language they know. It also means that your organization has the ability to deliver a version of the content that is tailored to take into account the learner’s cultural background.

For example, an employee in Los Angeles will receive different content (text and images) from an employee in Beijing or Dubai, ultimately strengthening their immersion into the company’s culture by feeling valued and recognized. Yet all those employees will be aligned to the same core company values.  

Learning Preferences

Learning styles differ. Some people learn better from audio content, others need video, and others do better with text. When someone is provided with content suited to their learning preferences, they retain more of the information provided.

Rallyware has the capacity to adjust the type of content delivered based on the employee’s personal learning preference, which leads to improved performance results.

Skills Assessment

Employee upskilling and reskilling is the top priority for 59 percent of L&D professionals, according to LinkedIn Learning’s Workplace Learning Report 2021. 

Furthermore, 51 percent said that internal mobility is now a greater priority than it was before COVID-19. Employees who work at companies with high internal mobility levels stay on twice as long as their counterparts.

With Rallyware, skill assessments are done on a continuous basis to identify gaps, which is essential to effective reskilling and upskilling. Instead of an employee wasting time to learn skills they already know, the system ensures that they receive only the content they need to achieve their current goals in their job roles, whether through upskilling or reskilling.

Timing and important events

Rallyware’s learning and enablement platform is highly adaptable. The more the employee uses the system, the more it learns and adapts to ensure that it delivers a personalized learning experience.

The system takes into account important dates, like personal milestones, work anniversaries, and even birthdays to incentivize and recognize achievements for each individual at the most meaningful moments for them. This is essential because, as Tony Robbins says, “Progress equals happiness.”

Celebrating an employee’s progress and other important events in their life creates a powerful bond with the company and maximizes engagement. Furthermore, it acts as a reward system, helping to cement the behavior change. The advantage is that the Rallyware platform is able to do it at scale.

Personal and Career Goals

The Rallyware platform “works” with the employee to discover their personal and career goals, as well as how far along they are in their journey towards achieving those goals. The system then delivers the relevant training to help them move forward. 

Performance Analysis

A feature unique to the Rallyware learning and enablement platform is that it personalizes the learning experience based on the evolution of the employee’s performance

So, if the employee exhibits a performance drop, the system will deliver specific training necessary to motivate them and improve their results in a particular area. It could be reducing time on a call, delivering customer support, or driving sales by training a sales manager on the most efficient engagement tactics to use with leads.

On the other hand, if the employee shows impressive growth, the system will adapt the learning experience to encourage them to grow even further. They’ll be placed in a program designed for high achievers so they can fulfill their true potential. 

Enablement Tools to Maximize Remote Employee Training

Rallyware also features enablement tools to help reinforce the knowledge the employee has acquired. Thus, the platform encourages employees to apply the information they have learned in real-world scenarios and monitors their performance live. 

Based on the results, the system will determine whether the training worked or if more training is necessary.

Benjamin Franklin said, “Tell me, and I forget; teach me, and I may remember; involve me, and I learn.” 

This is exactly what the Rallyware system does. It personalizes the learning experience but then also involves the learner to ensure the best possible results. 

Remote employee training and engagement are closely connected. Enterprises that provide their employees with growth and development opportunities will see engagement rise, which will lead to lower churn rates, improved productivity, and a better bottom line. 

Employee engagement will increase even more when the training delivered is personalized to their specific needs. Not only will this mean more effective upskilling and reskilling, but it also shows employees that the enterprise cares about their future.

Get a demo of Rallyware’s platform to see how smart-triggering the right activity for the right person at the right time has been driving business results for the leading companies with large workforces, at scale.