Frontline employees are the core of your customer service. They represent your product, services, and brand to the customers and ultimately influence customers’ satisfaction. Positive personal experiences drive most customers to make a purchase, tell their friends about the purchase and buy it again; but in the age of automation and social media experience sharing […]

To thrive and prosper in the competitive age, leading companies like Google, Amazon, Uber, and Apple pay much attention to building strong teams consisting of the best talent. They know that every newly joined employee can either help their company to move forward or slow it down.   In the book Leading Organizations, McKinsey senior […]

Onboarding, in contrast to orientation, expands over a period usually estimated at 6 to 12 months. This time is crucial in transforming a new hire into a full-fledged employee. There are certain milestones in the whole process which serve as quantum leaps in the new hire’s progress; these are the measurable stages to deliver critical […]

Hiring the wrong people for your job openings is an error that compounds over time. Don’t put salad dressing on your breakfast cereal. Let your employees help you out.

High employee engagement is a proven bottom-line driver. But how high can you go?

You watch a little TV/Hulu/Netflix, right? I’ve been known to log an hour or four in front of the high-def color screen, ingesting the comedy/drama/sports/mystery the content providers have to offer. Sometimes, magic happens.