August 28, 2018

Frontline employees are the core of your customer service. They represent your product, services, and brand to the customers and ultimately influence customers’ satisfaction. Positive personal experiences drive most customers to make a purchase,…

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Rallyware
May 29, 2018

Frontline employees are the core of your customer service. They represent your product, services, and brand to the customers and ultimately influence customers’ satisfaction. Positive personal experiences drive most customers to make a purchase,…

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Rallyware
May 17, 2016

Frontline employees are the core of your customer service. They represent your product, services, and brand to the customers and ultimately influence customers’ satisfaction. Positive personal experiences drive most customers to make a purchase,…

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Rallyware
April 26, 2016

Hiring the wrong people for your job openings is an error that compounds over time. Don’t put salad dressing on your breakfast cereal. Let your employees help you out.

George Elfond
George Elfond
March 28, 2016

High employee engagement is a proven bottom-line driver. But how high can you go?

You watch a little TV/Hulu/Netflix, right? I’ve been known to log an hour or four in front of the high-def color screen, ingesting the comedy/drama/sports/mystery the content providers have to offer. Sometimes, magic happens.

George Elfond
George Elfond