Rallyware blog

News and Thoughts on
Workforce Engagement

October 4, 2018

In 2018, the biggest part of the L&D industry’s efforts was aimed at developing leadership (65%), communication (64%), and collaboration skills (55%). But why? Employees with soft skills can do what machines can not—they can build empathetic and personal conversations with colleagues and customers, increasing customers’ satisfaction, loyalty, and thus their company’s revenues. The times […]

August 28, 2018

Frontline employees are the core of your customer service. They represent your product, services, and brand to the customers and ultimately influence customers’ satisfaction. Positive personal experiences drive most customers to make a purchase, tell their friends about the purchase and buy it again; but in the age of automation and social media experience sharing […]